NPS score of +75 and 46% parental response rates from using better way to capture customer feedback, says National Citizen Service
TfL is aiming to put its 19 million daily data transactions to good use. We speak to Chief Digital Officer Lauren Sager to find out how.
MPs have “little confidence” that £1.2 billion courts and tribunals transformation will be a success
MPs on the influential Public Accounts Committee have slammed the ambitious government programme to modernise the courts with new technology.
While traffic problems mean big costs for UK businesses and citizens, smart use of big data can help reduce the long-term damage
Why does the thousand-year old former Viking capital of England, advertise its free Wi-Fi in airports in The People’s Republic of China? Simple: if you’re the best-connected place in the UK, then you’ll set up a business there, says its city leadership
Austerity? Sure - but we also need to be secure, says the IT leadership of Blackpool Council. Can the two aims be met? Head of ICT, Tony Boyle, believes so.
Local authorities sign up to new ‘Digital Pledge’ - central government will support with new delivery team
Building on work already being done by LocalGov Digital, central government has said it will invest £7.5 million to help local authorities create better digital public services.
London’s first Chief Digital Officer, Theo Blackwell, is already making a mark on the capital and has some interesting views on the role of tech.
London Mayor launches 5-point plan to make capital ‘smartest city in the world’ - strong focus on data sharing
Sadiq Khan, Mayor of London, has launched a city-wide initiative to use technology to tackle some of the capital’s most pressing challenges.
‘Less time servicing databases, and more time with our users’ - how Surrey Heath Borough Council took back control
How a self-confessed ‘tiny Shire authority’ has found itself quite a long way from the Windows-only orthodoxy of most UK local government